My wife runs a swimming scheme and she recently received a complaint from a parent which centred around the line “Little Timmy* was very upset because he got water on his mouth.” She found it very difficult to give a constructive response to this without it sounding incredibly condescending and sarcastic.
It did get me wondering how many of these strange/funny comments people have come across in their careers from customers or even from colleagues.
My most recent was again linked to swimming, a parent had got a doctor’s note so their daughter didn’t have to swim in our outdoor pool due to a crippling fear of spiders. The wording however referred to the outdoor pool area so I stopped her coming over to the pool at all and then had the parents complain about that, until I pointed out the wording and the fact she was worried about spiders falling on her from the trees. The same trees she would be sitting under while watching the lessons.
*name changed, just in case this was any of you!